Cancellation and Refund Policy
1. Cancellation Policy
1.1 Services
If you wish to cancel a service, you must submit a cancellation request via email to [support@chaosology.com] at least [X] days before the service start date.
Cancellations made within [X] days of the service start date may be subject to a cancellation fee.
Once a service has commenced, no cancellations will be accepted.
1.2 Digital Products & Downloads
- Due to the nature of digital products, we do not accept cancellations once the product has been downloaded or accessed.
1.3 Subscriptions
Subscription cancellations must be requested [X] days before the next billing cycle.
If a cancellation is requested after a billing cycle has started, the subscription will remain active until the end of the current period, and no partial refunds will be issued.
2. Refund Policy
2.1 Eligibility for Refunds
Refunds will be processed only in the following circumstances:
The service/product was not delivered as described.
There was an error in the transaction or double charge.
The product is defective or corrupted (for digital downloads).
Refund requests must be made within [X] days of purchase.
Proof of purchase may be required to process a refund.
2.2 Non-Refundable Items
Digital products that have been accessed or downloaded.
Services that have already commenced or been fully rendered.
Subscription fees for the current billing period.
2.3 Refund Processing
Approved refunds will be processed within [X] business days.
Refunds will be issued to the original payment method used during the purchase.
Depending on your payment provider, it may take additional time for the funds to reflect in your account.
3. Modifications to This Policy
Chaosology reserves the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is the customer’s responsibility to review this policy periodically.
For any queries related to cancellations and refunds, please contact us at [sales@chaosology.com].
